Management: Skills and Application, 10/e Leslie W Rue,
Georgia State University - Emeritus Lloyd L Byars,
Georgia Institute of Technology
Managing Conflict and Stress
Learning Objectives
| | | Discuss the useful effects of conflict. |
| | | Outline the stages of conflict development. |
| | | Name the five major types of conflicts based on the entities involved. |
| | | Name five approaches to resolving interpersonal conflict. |
| | | Name and briefly discuss one method of positively managing conflicts created by diversity in the work force. |
| | | Outline the basic elements of a violence-prevention program. |
| | | Explain the three basic types of employee assistance programs. |
| | | Explain wellness programs. |
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