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1 | |
A good manager must decide when to encourage conflict.
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| | A) | TRUE
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| | B) | FALSE
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2 | |
Conflict can have a constructive result.
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| | A) | TRUE
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| | B) | FALSE
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3 | |
Interpersonal conflict can be very difficult to analyze.
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| | A) | TRUE
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| | B) | FALSE
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4 | |
Stress cannot be helpful to personal development.
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| | A) | TRUE
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| | B) | FALSE
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5 | |
EAPs frequently increase employee grievances. |
| | A) | TRUE |
| | B) | FALSE |
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6 | |
A manager who has "a bad hair day" and who takes it out on her secretary is using:
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| | A) | resignation.
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| | B) | flight.
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| | C) | displacement.
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| | D) | regression.
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7 | |
When a newly promoted manager "throws himself into his job" because he doesn't want to admit to himself that he is "over his head," this is an example of:
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| | A) | rationalization.
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| | B) | repression.
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| | C) | compensation.
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| | D) | conversion.
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8 | |
When a manager creates "imaginary expenses" on his expense account after he has lost an important account, this is an example of:
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| | A) | compensation.
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| | B) | negativism.
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| | C) | regression.
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| | D) | rationalization.
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9 | |
When a salesperson fails to land a new account and decides to take the afternoon off by seeing a movie in order to forget his troubles, this is an example of:
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| | A) | resignation.
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| | B) | displacement.
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| | C) | flight.
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| | D) | displacement.
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10 | |
When a college senior is torn between going to Law School or Business School, this represents ______ goals.
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| | A) | negative-negative
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| | B) | negative-positive
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| | C) | mutually exclusive positive
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| | D) | positive-negative
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11 | |
When a manager's job requires financial skills that are "way over this manager's head," this is an example of:
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| | A) | job incompetence.
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| | B) | underutilization.
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| | C) | role ambiguity.
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| | D) | role conflict.
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12 | |
Structural conflict is also known as ______ conflict.
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| | A) | intergroup
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| | B) | intrapersonal
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| | C) | intrapersonal
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| | D) | all of the above
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13 | |
A manager who holds a Ph.D. in Organizational Change but who spends a lot of his time "shuffling paper" is suffering from:
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| | A) | role overload.
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| | B) | working conditions.
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| | C) | job mismatch.
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| | D) | working relationships.
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14 | |
When a newly promoted manager does not know what he is supposed to do, this is an example of:
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| | A) | conflicting expectations.
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| | B) | job mismatch.
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| | C) | role overload.
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| | D) | role ambiguity.
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15 | |
When a manager is told by a subordinate that he did not finish the report on time because he thought that the manager was writing the report, this is an example of:
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| | A) | role ambiguity.
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| | B) | entrepreneurship.
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| | C) | intrapreneurship.
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| | D) | role overload.
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16 | |
When a manager is unhappy with his boss but hesitates to change jobs for fear of having to work with a more challenging boss, this is an example of:
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| | A) | disturbance handling.
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| | B) | positive-positive conflict.
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| | C) | negative-positive goal conflict.
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| | D) | displacement.
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17 | |
When a production foreman tells a salesperson that he cannot possible schedule an order in time for it to be delivered when it was promised by the salesperson, this is an example of ______ conflict. |
| | A) | intrapersonal |
| | B) | latent |
| | C) | structural |
| | D) | non-structural |
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18 | |
When a manager cannot obtain his printing order when he needs it from the company's in-house printing department, this is an example of:
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| | A) | role conflict.
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| | B) | role overload.
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| | C) | common resource dependence.
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| | D) | role dissatisfaction.
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19 | |
When a manager loses interest in his job, ______ has occurred.
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| | A) | cognitive dissonance
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| | B) | role conflict
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| | C) | burnout
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| | D) | fatigue
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20 | |
All of the following are examples of a company's wellness program EXCEPT:
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| | A) | weight loss programs.
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| | B) | stop-smoking seminars.
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| | C) | stock options programs
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| | D) | stress management programs.
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2003 McGraw-Hill Higher Education