Management: Skills and Application, 10/e Leslie W Rue,
Georgia State University - Emeritus Lloyd L Byars,
Georgia Institute of Technology
Developing Communication Skills
Learning Objectives
| | | Describe the interpersonal communication process. |
| | | Describe problems that could arise from conflicting or inappropriate assumptions made in interpersonal communication. |
| | | Define semantics and explain its role in interpersonal communication. |
| | | Explain how emotions may affect communication. |
| | | Explain the concept of feedback in communication. |
| | | Define and briefly discuss the e-mail process. |
| | | Discuss two factors that complicate communications in international business activities. |
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