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1 | |
An organization establishes formal work groups through the planning function.
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| | A) | TRUE
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| | B) | FALSE
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2 | |
Workers form informal groups to meet their social needs.
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| | A) | TRUE
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| | B) | FALSE
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3 | |
A group that works in a separate building from other workers typically becomes less cohesive because of this fact.
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| | A) | TRUE
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| | B) | FALSE
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4 | |
The less the cohesiveness of the group, the more the members are likely to follow group norms.
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| | A) | TRUE
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| | B) | FALSE
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5 | |
A worker typically becomes a member of a quality circle involuntarily. |
| | A) | TRUE |
| | B) | FALSE |
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6 | |
Groups of scientists that develop within the organization because of their professional interests are an example of ______ work groups.
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| | A) | autonomous
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| | B) | formal
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| | C) | conditional
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| | D) | informal
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7 | |
An office "gossip" group is an example of a(n) ______ work group.
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| | A) | formal
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| | B) | informal
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| | C) | conditional
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| | D) | Hawthorne
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8 | |
Which of the following is an example of a benefit of a quality control circle?
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| | A) | Problems can be solved
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| | B) | Communication channels become stronger
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| | C) | Employees help to change things for the better
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| | D) | All of the above
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9 | |
When top management decides to organize its managers by geographic responsibility for customers, this is an example of which function?
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| | A) | Planning
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| | B) | Controlling
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| | C) | Leading
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| | D) | Organizing
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10 | |
When members of an informal group tacitly agree to follow the norms of the group, this is an example of:
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| | A) | idiosyncrasy credit.
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| | B) | group conformity.
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| | C) | group norms.
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| | D) | group cohesiveness.
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11 | |
When group members fail to disagree with other members of the group for fear that they will be ostracized by the group, this is an example of:
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| | A) | groupthink.
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| | B) | the Hawthorne effect.
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| | C) | the idiosyncrasy effect.
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| | D) | the linking-pin effect.
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12 | |
If a group of African-American female managers meet once a month to discuss possible career paths within their organization, this is an example of a(n):
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| | A) | Hawthorne effect.
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| | B) | idiosyncrasy effect.
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| | C) | interest group.
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| | D) | entrepreneuring group.
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13 | |
The degree to which the members of a group follow the norms of the group is known as:
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| | A) | group credit.
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| | B) | the Hawthorne effect.
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| | C) | idiosyncrasy credit.
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| | D) | group conformity.
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14 | |
When a research chemist possesses exceptional research skills and is allowed to deviate from the typical behavior expected by a research scientist at that company, this is an example of:
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| | A) | the quality circle effect.
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| | B) | the Mayo effect.
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| | C) | the Hawthorne effect.
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| | D) | idiosyncrasy credit.
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15 | |
A group of engineers who meet bi-weekly on their lunch hour to discuss recent journal articles published in their field is an example of a(n) ______ work group.
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| | A) | autonomous
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| | B) | informal
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| | C) | intrapreneur
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| | D) | formal
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16 | |
When members of a work team respond to special attention given to them in a positive way, this is an example of the ______ effect.
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| | A) | Chandler
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| | B) | Hawthorne
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| | C) | Drucker
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| | D) | spokesperson
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17 | |
Which of the following is a possible benefit of a quality control circle?
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| | A) | Problems can be resolved
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| | B) | The group can develop into another form
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| | C) | Morale of the group members increases
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| | D) | All of the above
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18 | |
When the members of a factory production team decide either consciously or unconsciously "how fast" they will work so that no one member outpaces the others, this is an example of:
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| | A) | a quality circle.
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| | B) | the Hawthorne effect.
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| | C) | the idiosyncrasy credit.
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| | D) | a group norm.
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19 | |
Typically, as the size of the group decreases, group cohesiveness ______ .
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| | A) | decreases.
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| | B) | increases.
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| | C) | stays about the same.
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| | D) | does not follow a typical pattern.
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20 | |
Which type of leader is typically selected by the group as its leader?
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| | A) | Informal
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| | B) | Formal
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| | C) | Idiosyncrasy
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| | D) | Hawthorne leader
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2003 McGraw-Hill Higher Education