1. Briefly describe four techniques that can be used to gain competitive advantage. 2. How is strategic analysis related to the environment aspect of the systems approach? 3. What are external agents? 4. What are the costs and dangers of strategic implementations? 5. For a large manufacturing firm, who are the customers? How many different types of customers can there be? 6. Why are barriers to entry important to gain a competitive advantage? 7. How does control over distribution channels give a firm a competitive advantage? 8. How can information systems be used to gain control over distribution channels? 9. How might EDI limit firms from gaining control over the distribution channels? 10. What are switching costs, and how can they give a company a competitive advantage? 11. How can information systems be used to enhance product differentiation and create new products? 12. What role is played by information systems in improving quality management?
13. What is the value chain and how is it used to search for competitive advantage? | 
2003 McGraw-Hill Higher Education