Management Information Systems: Solving Business Problems with Information Technology, 3/e

Gerald V. Post, University of the Pacific
David L. Anderson, DePaul U/McGowan Center

Integration of Information

Chapter Outline

Overview
Introduction
Integration in Business
Enterprise Resource Planning
1. International Environment
2. Financial Accounting
3. Logistics
4. Human Resource Management
5. Integration
Customer Relationship Management
1. Multiple Contact Points
2. Feedback, Individual Needs, and Cross Selling
Workgroup Integration
1. Announcements and Lists
2. Web Discussions and Surveys
3. Document Libraries
4. Tracking Changes
5. Subscriptions
6. Approval Routing and Work Flow Control
Integrating with Legacy Systems: A Data Warehouse
1. Building a Data Warehouse
2. Limitations of a Data Warehouse
The Internet: Integration of Different Systems
Group Decisions
1. Features of a GDSS
2. Limitations of a GDSS
Microsoft Pivot Tables
Summary
Key Words
Website References
Additional Reading
Review Questions
Exercises
Cases: Automobile Industry
Appendix: Interactive On Line Meetings
1. Hardware Requirements
2. Software Requirements
3. Starting the Meeting
4. Communication Tools
5. Exercises

2003 McGraw-Hill Higher Education
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