Robert (Bob) W. Lucas Bob Lucas holds dual roles as and President of Creative
Presentation Resources—a creative training and products company, and
he is founding Managing
Partner for Global Performance Strategies, LLC—an organization specializing
in performance-based training, consulting services, and life planning
seminars. Bob has extensive experience in human resources development, management
and customer service over the past three decades in a variety of organizational
environments. This background gives him a real-world perspective on the application
of theory he has studied and used for several decades. He is certified in a
variety of programs from various national and international training organizations.
He is also Inscape Publishing (formerly Carlson Learning) product distributor
and instructor. Bob focuses on assisting organizations and individuals develop innovative
and practical strategies for improved workplace performance. His areas of expertise
include presentation skills, training and management program development, train-the-trainer,
interpersonal communication, adult learning, customer service, and employee
and organizational development. Currently, Bob serves on the board of directors for the Central Florida
Safety Council. Additionally, he was formerly the President of the Central
Florida Chapter of the American Society for Training and Development and served
on the board for the Metropolitan DC and Suncoast chapters of that organization. In addition to giving regular presentations to various local and national
groups and organizations, Bob serves as an adjunct faculty member for Webster
University. In that position, he teaches organizational and interpersonal communication,
diversity and Introduction to Training & Development. Listed in the Who's Who in the World, Who's Who in America and Who's Who
in the South & Southeast for a number of years, Bob is also an avid writer. Published works
include: The Creative Training Idea Book: Inspired Tips & Techniques for Engaging and Effective Learning; The BIG Book of Flip Charts;
How to be a Great Call Center Representative; Customer Service Skills & Concepts for Success; Job Strategies for New Employees; Communicating One-to-One:
Making the Most of Interpersonal Relationships; Coaching Skills: A Guide for
Supervisors; Effective Interpersonal Skills; Training Skills for Supervisors;
and Customer Service: Skills and Concepts for Business. Additionally, he has
been a contributing author for the Annual: Developing Human Resources series
by Pfeiffer & Company since 1992 and to the HRHandbook by HRD Press. Bob has earned a Bachelor of Science degree in Law Enforcement from the
University of Maryland and a Master of Arts degree with a focus in Human Resources
Development from George Mason University in Fairfax, Virginia. He is currently
enrolled in the Master of Arts program in Human Resource Management at Webster
University. |