Searching the Web for Salary and Related Information
To learn more about the history, background, and components of customer service
occupations, select one of the topics below, log on to the Internet, and gather
additional research data. One valuable site is the U.S. Department of Labor at http://stats.bls.gov.
Report your findings to your work team members, peers, or students depending
on the setting in which you are using this book. - Research the projected salaries and benefits for customer service providers
in your industry or in one that interests you.
- Develop a bibliographic listing of books and other publications on topics
introduced in this chapter. The resources should be less than five years
old.
You can do this by going to sites such as: http://www.Amazon.com http://www.Borders.com http://www.bn.com http://www.glencoe.com/ps http://www.books.mcgraw-hill.com- Find the websites of at least three companies that you believe have adopted
a positive customer service attitude and are benefiting as a result.
- Select any issue raised in this chapter and research it further.
Note: A listing of websites for additional research on specific URLs
is provided below: http://www.consociates.com/ http://www.theacsi.com/ http://www.asq.org/ http://www.foreseeresults.com/WhitePapers/eGovBench.pdf http://www.highbeam.com/ http://www.census.gov/mso/www/npr/Census03_hilite.html http://customer-service.careerbuilder.com/CS/ |