Each chapter closes with Critical Thinking Questions (listed below) as a review of chapter
material that focuses on the role of the medical assistant. 1. A patient has called to cancel her appointment for the
third time. How should you handle this situation? 2. The physician is running about an hour and a half
behind schedule and the schedule is completely filled.
Describe how you would handle this problem. 3. Describe how you would handle a situation in which
a patient calls for an appointment but is reluctant to
disclose the purpose of the visit. What can you say to
help the patient realize that it is advantageous to
describe the nature of the visit? 4. Right after lunch, a patient walks into the office and
requests to see the physician. The patient does not have
an appointment and is complaining of pain in her
stomach that will not go away. She has vomited a few
times and looks very pale. How should you handle this
situation? 5. Describe the best scheduling system for the following
types of physician offices: a. A large practice with four physicians and with x-ray
and lab facilities that are available anytime b. A small practice with two physicians and with lab
facilities that are available only between 8:00 A.M.
and 10:00 A.M. |