The patient reception area is where patients are received
before they are seen by the physician. The area's appearance
creates an immediate and lasting impression on
patients. Patients may notice elements such as temperature,
lighting, decor, and cleanliness, all of which influence
their perception of the practice. Offices with well-planned, pleasant reception areas
provide a comfortable experience for waiting patients. Important
elements include easy access from the outside,
safety measures that meet federal requirements, and appropriate
furnishings, reading material, and other entertainment
to make the wait as enjoyable as possible. Special
accommodations for patients who are young, elderly,
differently abled, and from diverse cultural backgrounds
help create a welcoming environment. |