| Chapter Objectives (See related pages)
After completing Chapter 4, you will be able to:
4.1 Identify elements of the communication circle. |
| | | 4.2 Give examples of positive and negative communication. |
| | | 4.3 List ways to improve listening and interpersonal
skills. |
| | | 4.4 Explain the difference between assertiveness and
aggressiveness. |
| | | 4.5 Give examples of effective communication
strategies with patients in special circumstances. |
| | | 4.6 Discuss ways to establish positive communication
with coworkers and superiors. |
| | | 4.7 Explain how stress relates to communication and
identify strategies to reduce stress. |
| | | 4.8 Describe how the office policy and procedures
manual is used as a communication tool in the
medical office. |
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