Each chapter closes with Critical Thinking Questions (listed below) as a review of chapter
material that focuses on the role of the medical assistant. 1. While you are holding a vial of blood, it slips out of
your hand and breaks. What should you do? 2. How could a physician's office laboratory be more
advantageous than a reference laboratory? What
advantages does a reference laboratory afford? 3. What types of accident prevention guidelines fall under
a commonsense heading? 4. What nonverbal communication techniques can you
use when you are instructing patients during the
specimen collection process? |