Part I: OPERATIONS MANAGEMENT IN TODAY'S BUSINESS ENVIRONMENT Chapter 1: Introduction to Operations Management Chapter 2: Operations Strategy: Identifying Core Competencies Supplement 2: Financial Analysis in Operations Management Chapter 3: The Role of Information Technology Chapter 4: Supply Chain Management: Integrating Across Organizations Chapter 5: Integrating Manufacturing and Services Part II: PROCESS DECISIONS Chapter 6: New Product and Service Development, and Process Selection Chapter 7: Project Management Chapter 8: Process Measurement and Analysis Supplement 8: Job Design and Work Performance Measurement Chapter 9: Quality Management Supplement 9: Quality Control Tools for Improving Processes Chapter 10: Lean Operations Part III: FACILITY DECISIONS Chapter 11: Facility Location and Capacity Planning Chapter 12: Facility Layouts Supplement 12: Forecasting Part IV: AGGEGRATE PLANNING AND INVENTORY DECISIONS Chapter 13: Aggregate Planning Chapter 14: Inventory Systems for Independent Demand Part V. DAILY OPERATIONAL DECISIONS Chapter 15: Inventory Systems for Dependent Demand Chapter 16: Waiting Line Management Supplement 16: Waiting Line Theory Chapter 17: Scheduling |