1			The major components of the queuing system are:
			A)	The source population and the customer arrival distribution pattern
			B)	The servicing system
			C)	How the customer exits the system
			D)	A and B
			E)	B and C
			F)	All of the above
2			In the queuing system, which of the following is not an arrival characteristic?
			A)	Distribution mean
			B)	Pattern of arrivals
			C)	Size of the arrival population
			D)	Degree of patience of the customers
			E)	Length of the arrival queue
3			The most common priority rule/queuing discipline is:
			A)	Emergencies first
			B)	Shortest processing time
			C)	First come, first served
			D)	Limited needs
			E)	Reservation first
4			The admission of patients in a hospital is a typical example of:
			A)	Single channel, single phase
			B)	Single channel, multiple phase
			C)	Multiple channel, single phase
			D)	Multiple channel, multiple phase
			E)	Mixed
5			A customer who arrives, looks, and then leaves is:
			A)	Being patient
			B)	Balking
			C)	Reneging
			D)	All of the above is correct

Reference: 0601
ABC is considering opening a drive-through window for customer service. Management estimates that customers will arrive at the rate of 10 per hour. The teller who will staff the window can service customers at the rate of one every four minutes. Assume Poisson arrivals and exponential service.

6			Refer To: 0601 The average utilization of the teller is:
			A)	60
			B)	75
			C)	70
			D)	50
			E)	66.67
7			Refer To: 0601 The average number in the waiting line is:
			A)	1.0
			B)	1.5
			C)	1.33
			D)	2.0
			E)	none of the above
8			Refer To: 0601 The average number in the system is:
			A)	3
			B)	2
			C)	1
			D)	0
			E)	4
9			Refer To: 0601 The average waiting time in line is (rounded to the nearest minute):
			A)	7 minutes
			B)	8 minutes
			C)	9 minutes
			D)	5 minutes
			E)	none of the above
10			Refer To: 0601 The average waiting time in system, including service is:
			A)	10
			B)	11
			C)	12
			D)	15
			E)	none of the above