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Chapter Overview
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  • Intercultural communication competence is both individual and contextual.
  • Social science research has identified four individual components of intercultural communication: motivation, attitudes, behaviors, and skills.
  • The levels of competence are unconscious incompetence, conscious incompetence, conscious competence, and unconscious competence.
  • Interpretive and critical perspectives emphasize the importance of contextual constraints on individual intercultural competence.
  • Applying knowledge about intercultural communication includes entering into dialogue, becoming interpersonal allies, building coalitions, and working for social justice and personal transformation.
  • Forgiveness is an option when transgression of one cultural group on another is too brutal to understand.
  • The future holds global challenges for intercultural communication in political, military, and economic contexts.







Intercultural Communication inOnline Learning Center

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