Part I: Introduction

1. The Operations Function
2. Operations and Supply Chain Strategy
3. Product Design

Part II: Process Design

4. Process Selection
5. Service Process Design
6. Choice of Technology
7. Process-Flow Analysis

Part III: Quality

8. Managing Quality
9. Quality Control and Improvement

Part IV: Capacity and Scheduling

10. Supply Chain Management
11. Forecasting
12. Facilities and Aggregate Planning
13. Scheduling Operations
14. Project Planning and Scheduling

Part V: Inventory

15. Independent- Demand Inventory
16. Materials Requirement Planning
17. Just-In-Time Systems and Lean Thinking

Cases