Please answer all questions.
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1 | | Which of the following might be considered a listening style? |
| | A) | people listening style |
| | B) | action listening style |
| | C) | time-style listening style |
| | D) | these are all listening styles |
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2 | | Which of the following is TRUE? |
| | A) | People all listen the same way, but learn differently. |
| | B) | People listen differently, but all learn the same way. |
| | C) | People listen differently and learn differently. |
| | D) | People all listen the same way and learn the same way. |
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3 | | Which of the following four listening styles is NOT correctly defined? |
| | A) | In a people listening style, the listener is concerned with the other person's feelings. |
| | B) | In a content listening style, the listener prefers clear, simple, and concrete information. |
| | C) | In an action listening style, the listener prefers organized, concise and correct information. |
| | D) | In time-style listening, the listener is conscious of time and prefers brief information that is to the point. |
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4 | | Which of these statements about listening is INCORRECT? |
| | A) | Listening occurs without prior preparation. |
| | B) | Listening includes constructing meaning. |
| | C) | Listening includes responding. |
| | D) | Listening includes remembering. |
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5 | | Which statement concerning listening is correct? |
| | A) | In most conversations men and women spend equal amounts of time talking and listening. |
| | B) | In business settings, women are less likely than men to smile and wait their turn. |
| | C) | In a business setting, women tend to adopt more masculine styles of speaking and listening. |
| | D) | In business settings, men are less likely than women to smile and wait their turn. |
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6 | | Which of the following is NOT a barrier to listening mentioned in this chapter? |
| | A) | cognitive dissonance |
| | B) | anxiety |
| | C) | time-style focus |
| | D) | a passive listener |
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7 | | Cognitive dissonance is a term that refers to |
| | A) | the competition during a conversation between a passive listener and a controlling listener. |
| | B) | the situation that occurs when people arouse anxiety within each other during a conversation. |
| | C) | the problem that results from a conversation between people with two different listening styles. |
| | D) | the internal conflict a person feels when he/she holds attitudes that are in opposition to each other. |
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8 | | Which statement best describes the controlling listener? |
| | A) | His anxiety level creates psychological noise that hinders his understanding. |
| | B) | She makes little effort to listen, believing that it involves no work. |
| | C) | He attempts to control the information he receives, filtering out whatever doesn't agree with his beliefs. |
| | D) | She likes to talk about herself and her experiences. |
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9 | | Which of the following is a trait of a poor listener? |
| | A) | Doesn't criticize, is non-judgmental. |
| | B) | gives little feedback. |
| | C) | Asks questions in a non-threatening tone. |
| | D) | All of the above describe a poor listener. |
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10 | | Which of the following is NOT a strategy for remembering? |
| | A) | Making the material meaningful. |
| | B) | Organizing the information. |
| | C) | Using imagery. |
| | D) | Studying passively and comfortably. |
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11 | | Selective attention refers to the fact that |
| | A) | a listener who is easily bored will not pay as much attention. |
| | B) | our attention span is very short. |
| | C) | we are able to focus on one stimulus. |
| | D) | we are able to hear on the average 600 words a minute while most speakers can only speak about 100-150 words a minute. |
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12 | | Which of these is advice provided by the author for taking notes effectively? |
| | A) | Try to get as much detailed information as possible. |
| | B) | Use only complete words and phrases. |
| | C) | Highlight key points/essential information. |
| | D) | Sit near the back of the classroom. |
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13 | | A listener who forms a mental outline, filling in supporting material is engaged in |
| | A) | daydreaming |
| | B) | active listening |
| | C) | passive listening |
| | D) | skilled note-taking |
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14 | | According to Hybels, a reason for the listener to try to determine the speaker's motives is |
| | A) | to be a critical listener. |
| | B) | to be an empathic listener. |
| | C) | to be able to determine what ideas are reasonable and which ones are only emotional. |
| | D) | to compare the speaker's experience with the listener's experience. |
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15 | | By recognizing your own biases, |
| | A) | you are better able to distinguish fact from opinion. |
| | B) | you become more empathic. |
| | C) | you can develop a more passive listening style. |
| | D) | you can begin to solve the problem of distorting or ignoring certain material. |
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16 | | The author lists several strategies for effective empathetic listening. Which of the following is NOT listed? |
| | A) | Identify the emotions. |
| | B) | Listen to the story. |
| | C) | Use you own biases to solve the problem. |
| | D) | Let the person work out the problem. |
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17 | | The best advice for someone who wants to develop skill as an empathic listener is to |
| | A) | listen carefully to the whole story and suggest several solutions. |
| | B) | let the other person talk through the issue, paraphrase the speaker's feelings and help him/her find a solution. |
| | C) | identify the speaker's feelings by paraphrasing and then suggest several solutions. |
| | D) | develop your skill at solving problems so that you will be viewed as a trustworthy listener. |
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18 | | In empathic listening, paraphrasing refers to |
| | A) | restating in your own words the problem that was expressed. |
| | B) | helping the speaker to restate the solutions that you have suggested. |
| | C) | restating in your own words the feelings of the speaker. |
| | D) | each of the above elements of listening. |
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19 | | The author discusses the Internet's impact on listening. Which of the following is NOT part of that discussion? |
| | A) | paraphrasing emotions derived from Internet content |
| | B) | what speakers are likely to bring to presentations because of the Internet |
| | C) | increases in the amount of information speakers are likely to possess because of the Internet |
| | D) | the listening materials available |
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20 | | Constructing meaning is a complicated process that includes making sense of |
| | A) | cues received. |
| | B) | signals received |
| | C) | impulses received. |
| | D) | all of these are included. |
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