| Chapter Outline (See related pages)
Emotional Intelligence
Being Self-Aware Managing Emotions Motivating Yourself Recognizing Emotions in Others Handling Relationships |
| | | The Importance of Emotional Intelligence to Strategic Flexibility
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| | | Attraction to Others
Physical Attraction Perceived Gain Similarities Differences Proximity Cyberattraction |
| | | Motives for Interpersonal Communication
Pleasure Affection Inclusion Escape Relaxation Control Health Cybermotivation |
| | | Talking to Each Other
Roles, Relationships, and Communication Beginning Conversations: The Art of Small Talk Bids and the Bidding Process Owned Messages |
| | | Self-Disclosure: Important Talk
The Importance of Self-Disclosure The Process of Self-Disclosure Self-Disclosure and Intimacy: Rewards and Fears When Should Self-Disclosure Occur? |
| | | Essential Elements of Good Relationships
Verbal Skills Emotional Expressiveness Conversational Focus Nonverbal Analysis Conversational Encouragement Care and Appreciation Commitment Adaptation |
| | | The Internet and Interpersonal Relationships
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| | | Chapter Review
Summary Key Terms and Concepts Questions to Review |
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