| Learning Objectives (See related pages)
After reading this chapter, you should be able to:
1. Define interpersonal communication. |
| | | 2. Explain emotional intelligence and its importance to strategic flexibility. |
| | | 3. Define and explain interpersonal needs. |
| | | 4. Discuss how roles influence interpersonal communication. |
| | | 5. Explain how bids contribute to relationship development and some ways to encourage them. |
| | | 6. Define self-disclosure, and tell why it is important. |
| | | 7. Describe the four panes of the Johari Window. |
| | | 8. Describe the effect of the Internet on interpersonal relationships. |
|