R.R. Pea is a mail-order retailer of outdoor-themed clothing and home furnishings. The firm is evaluating four techniques for processing orders that originate through its internet operations. As a first step to this analysis, the firm would like to explore whether there is a difference in the error rate (per thousand transactions) between the four techniques. Through a random sample five days worth of error rates were observed under each technique. The data were as follows:
In a two-way ANOVA an analyst is evaluating the effect of Factor A (three levels) and Factor B (two levels). Her overall sample size was 30, and she has the following output available: