| Customer Relationship Management (CRM) | A cross functional e-business application that integrates and automates many customer-serving processes in sales, direct marketing, account and order management, and customer service and support.
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| EDI: Electronic Data Interchange | The automatic electronic exchange of business documents between the computers of different organizations.
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| Enterprise Resource Planning (ERP) | Integrated cross-functional software that reengineers manufacturing, distribution, finance, human resources, and other basic business processes of a company to improve its efficiency, agility, and profitability.
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| Supply Chain | The network of business processes and interrelationships among businesses that are needed to build, sell, and deliver a product to its final customer.
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| Supply Chain Management | Integrating management practices and information technology to optimize information and product flows among the processes and business partners within a supply chain.
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