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1
According to some researchers, unfettered conflict may have negative consequences associated with it. Out of the following statements, which one does not support this point of view?
A)William staunchly disagrees with his supervisor's directive. He plans to follow the order anyway even though he believes it will fail to accomplish the set goal.
B)John had an argument with his coworker Seth. As a result of this argument, John decided not to relay all the project details to Seth in a timely manner.
C)Brandon has a problem with his immediate supervisor and as a result has slowed down his productivity to prove his point.
D)Todd has become very displeased with his work environment since the problem manifested between the team members.
E)Carrie cries every day before reporting for work. Her coworkers make her feel unwelcome and unwanted on the job since she spoke her mind at the company meeting.
2
Which type of conflict occurs when people focus their discussion on the issue while showing respect for people with other points of view?
A)Relationship conflict
B)Win-lose orientation
C)Utopian conflict
D)Win-win orientation
E)Constructive conflict
3
Of the following, ________________ would not be considered a source of conflict.
A)interdependence
B)poor or ineffective communication
C)creating focused, compatible goals
D)lack of available resources
E)differentiation
4
Ben and Jerry are working together to find a mutually beneficial solution to the conflict within their respective departments. Ben and Jerry are most likely engaging in _________________.
A)win-lose orientation
B)alternative dispute resolution
C)rock-paper-scissors resolution
D)third-party resolution
E)win-win orientation
5
All of the following would be considered true regarding the conflict-handling style of yielding except which one?
A)Its use is preferred when the other party has greater power.
B)It can increase the other party's expectations in any future conflict situations.
C)It is preferred when the situation has become emotionally charged.
D)The issue at hand is less important to you than the other party involved.
E)The value of your position is not totally clear and apparent.
6
All of the following identify methods used by individuals for handling conflict except which one?
A)Yielding
B)Borrowing
C)Avoidance
D)Compromising
E)Forcing
7
Of the following, which one would not be an effective approach when engaging in conflict management?
A)Reduce the differences creating the conflict
B)Reduction of the level of interdependence
C)Increase the amount of available resources
D)Maintain rules and regulations as ambiguous statements
E)Emphasize superordinate goals
8
_______________ is best identified as being the process where two or more conflicting parties attempt to resolve their separate goals by redefining the terms of their interdependence.
A)Alternative dispute resolution
B)Bargaining
C)Assertiveness
D)Negotiation
E)Exchange
9
Which of the following is not considered to be one of the four most important situational factors that exert influence on the process of negotiation?
A)Audience members
B)Location
C)Physical setting
D)Time involved
E)Age of participants
10
All of the following are considered necessary skills for a negotiator to possess in order to be effective except which one?
A)Autocratic leadership
B)Effective communication
C)Goal setting
D)Making concessions
E)Information gathering





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