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1
Which area of Kurt Lewin's force field analysis model is best identified as being the part where systems and conditions are introduced that reinforce and maintain desired behaviors?
A)Unfreezing
B)Bending
C)Melting
D)Restraining forces
E)Refreezing
2
Employees may be resistant to the concept of change occurring within the organization. Which one of the following does not depict a common rationale for this resistance?
A)Fear of the unknown
B)Expected benefits outweigh anticipated costs
C)Breaking of familiar routines
D)Saving face
E)Incongruent team dynamics
3
All of the following are considered effective strategies that may be implemented in order to minimize resistance to change except ________________.
A)employee involvement
B)avoidance
C)coercion
D)communication
E)stress management
4
_____________ is considered to be the highest priority and the first strategy required by any organization desiring to effectively implement change.
A)Negotiation
B)Coercion
C)Learning
D)Stress management
E)Communication
5
Which one of the following statements would not be considered truthful when discussing the stress management strategy for minimizing employee resistance to organizational change?
A)It is applicable when communication is insufficient to ease employee worries over change.
B)It leads to more subtle forms of resistance from the employees.
C)It is time consuming.
D)This method may not prove effective for all employees.
E)Employees have the opportunity to attend sessions to discuss fears over the change.
6
A primary or key element associated with leading change is which one of the following?
A)Diffusion of change
B)Change agents
C)A primary strategic objective
D)A strategic vision
E)Organizational commitment
7
All but which one of the following statements is used to describe the concept of the action research approach to organizational change?
A)It maintains that meaningful change involves changing attitudes.
B)It involves research orientation.
C)The ultimate goal is to slow down the change process.
D)The problem must be diagnosed.
E)Data must be collected.
8
In the Four-D Model of Appreciative Inquiry, what area is most closely associated with envisioning what might be?
A)Designing
B)Dreaming
C)Delivering
D)Resisting
E)Discovery
9
Which organizational change strategy is most closely associated with the idea of the participants identifying trends and establishing ways to adapt to those changes?
A)Force field analysis
B)Future search
C)Appreciative inquiry
D)Reality shock
E)Action search
10
__________________ is highly participative arrangements composed of people from most levels of the organization who follow the action research model to produce meaningful organizational change.
A)Force field analysis
B)Cross-cultural change
C)The parallel learning structure approach
D)Organizational cultural assimilation
E)The concept of unfreezing





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