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1
Jim can feel his heart racing and knows his level of frustration is preventing him from thinking clearly. He has worked so hard on the fifty-page report for his class and now his computer program has lost most of the information because of a malfunction. Jim has decided he will just throw his computer out the second story dorm window and repeat the course next semester. It is most likely that Jim is experiencing a high level of _______________.
A)cognitive reasoning
B)rational decision making
C)emotions
D)judgment
E)behavioral intention
2
________________ is best described as the clusters of beliefs, assessed feelings, and behavioral intentions toward a person, object, or event.
A)Stress
B)Cognitive dissonance
C)Attitude
D)Emotion
E)Emotional intelligence
3
Erin has agreed to accept a transfer into another department of the organization. He does not like the idea of the transfer, but believes it will help him earn acceptance into the organization's executive training program. After Erin takes the new position, he discovers other employees gained program acceptance without agreeing to accept a transfer when offered. It is most likely that Erin will be facing ________________________.
A)cognitive dissonance
B)job dissatisfaction
C)interpersonal turmoil
D)job burnout
E)psychological harassment
4
Sharon feels no particular commitment to her job or employer. She has often stated she would love to quit work. Sharon stays at her job however because she believes it would be more costly to her in the long run if she were to quit. Sharon is most likely exhibiting __________________.
A)affective commitment
B)general adaptation syndrome
C)continuance commitment
D)cognitive dissonance
E)resilience
5
Lately John's work environment has been bringing him a high level of stress. He never feels that he accomplishes anything of value for the company and he is almost too tired to report to work anymore. He is beginning to feel the company is not as appreciative of his endeavors as they should be. John is most likely experiencing which of the following?
A)Stress
B)Emotional dissonance
C)Job burnout
D)Organizational (affective) commitment
E)General adaptation syndrome
6
Which of the following is not considered to be a dimension of emotional intelligence?
A)Self-management
B)Self-realization
C)Relationship management
D)Social awareness
E)Self-awareness
7
Sexual harassment is unwelcomed conduct of a sexual nature that detrimentally affects the work environment or leads to adverse _______
A)interpersonal consequences.
B)job related consequences for its victims.
C)organizational consequences for its victims.
D)emotional reactions.
E)organizational commitment.
8
The causes of stress including any environmental conditions that place a physical or emotional demand on the person are known as
A)individual differences.
B)job satisfaction.
C)stressors.
D)serious concerns.
E)consequences.
9
Shirley spends at least 15 hours per day at some form of work. She has a tendency to ignore her physical health problems. Shirley stays so busy working that she pays little attention to her family members. Even when she tries to rest, her mind keeps going over what else she could have accomplished for the day. Shirley would most likely be classed as a/an _________________.
A)ineffective worker
B)workaholic
C)resilient individual
D)passive individual
E)stress manager
10
According to the EVLN model, all of the following are recognized ways that employees respond to job dissatisfaction except __________________.
A)leaving the organization
B)attempting to change the situation
C)reduction of work effort
D)maintaining loyalty
E)accepting the current situation





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