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| 1 | |
Which one of the following evidence-supported statements is actually incorrect when the various needs hierarchies are examined? |
| | A) | They are unique to each individual. |
| | B) | They are strongly influenced by individual self-concept. |
| | C) | They are universal in nature. |
| | D) | They are influenced by personal values. |
| | E) | They are strongly influenced by the individual's social identity. |
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| 2 | |
Of the following statements, which one does not reflect the concept of employee engagement is in action at the indicated organization? |
| | A) | Gianni's Computers realized a 3.1% decrease in its overall product sales for the year 2009. |
| | B) | The XYZ Company reported a 20% increase in employee productivity last quarter. |
| | C) | ABC Company realized a 15.4% decrease in employee turnover for last year. |
| | D) | McManamay Industries announced that during the year of 2009 it had a 2.45% increase in sales per square foot. |
| | E) | The Melina Fine Furniture Store reported it saw a substantial increase in its employees' contribution to organizational citizenship during 2008. |
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| 3 | |
The term "drives" is defined as hardwired characteristics of the brain that correct deficiencies or maintain an internal equilibrium by producing emotions to energize individuals. Of the following, ____________________ is not one of the human drives identified in research. |
| | A) | social interaction |
| | B) | defense against physiological harm |
| | C) | self-efficacy |
| | D) | understanding of the environment |
| | E) | competence |
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| 4 | |
According to Abraham Maslow, a/an _______________ is the need best identified as the need for affection, love, and interaction with others. |
| | A) | esteem need |
| | B) | self-actualization need |
| | C) | belongingness need |
| | D) | self-fulfillment need |
| | E) | psychological need |
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| 5 | |
The ERG theory groups human needs into which three broad categories? |
| | A) | Relatedness, growth, existence |
| | B) | Existence, satisfaction, growth |
| | C) | Existence, motivation, growth |
| | D) | Relatedness, motivation, growth |
| | E) | None of the above |
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| 6 | |
The need for __________________ is best identified as being the need in which people want to control their environment, including people and material resources, to either benefit themselves or others. |
| | A) | affiliation |
| | B) | power |
| | C) | satisfaction |
| | D) | learning |
| | E) | achievement |
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| 7 | |
________ is the drive to form social relationships and develop mutual caring commitments with others. |
| | A) | Drive to bond |
| | B) | Drive to acquire |
| | C) | Drive to learn |
| | D) | Drive to defend |
| | E) | Drive to belong |
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| 8 | |
The motivation theory based on the idea that work effort is directed toward behaviors that people believe will lead to desired outcomes is known as |
| | A) | Need for Power Theory. |
| | B) | Expectancy Theory. |
| | C) | Theory of Motivation. |
| | D) | Maslow's Hierarchy of Needs. |
| | E) | Performance-Motivation Theory. |
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| 9 | |
Bob's department has set relatively high standards of achievement for the employees. As he successfully satisfies each new department goal, Bob feels more confident and fulfilled by his accomplishments. Bob realizes he must stretch himself in order to achieve the set goals, but he also understands that his diligent effort makes the achievement well within his capabilities. The goal setting characteristic best described here is _____________________. |
| | A) | valence. |
| | B) | realization of goal commitment |
| | C) | receipt of goal feedback |
| | D) | achievement of challenging goals. |
| | E) | goal participation |
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| 10 | |
Which of the following is not a characteristic of effective feedback? |
| | A) | Specific |
| | B) | Timely |
| | C) | Relevant |
| | D) | Researched |
| | E) | Credible |
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