 | Learning Objectives
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After reading this chapter, you should be able to:- Describe the six stages in the rational choice decision process.
- Explain why people have difficulty identifying problems and opportunities.
- Explain why people do not follow the rational choice model when evaluating alternative choices.
- Describe three ways in which emotions influence the selection of alternatives.
- Outline how intuition operates.
- Describe four causes of escalation of commitment.
- Describe four benefits of employee involvement in decision making.
- Identify four contingencies that affect the optimal level of employee involvement.
- Outline the four steps in the creative process.
- Describe the characteristics of employees and the workplace that support creativity.
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