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1
All of the following statements serve to emphasize the importance of communication except which one?
A)Communication is instrumental to organizational learning.
B)People can work more efficiently when they use effective communication.
C)Organizational objectives can more easily be met when the employees engage in effective communication.
D)Interdependent work performance has no need for any form of verbal communication to occur in order to produce desired results.
E)Communication aids employee well-being.
2
Scott and Margret are engaged in conversation regarding the project assigned to their department. Scott asks Margret if she understands the instructions he spoke to her. She responds, "Yes, I understand what our department needs to do in order to complete the project on time." What part of the communication process is most likely occurring here?
A)Feedback process
B)Original message formation
C)Original message encryption
D)Decoding of the original message
E)Receipt of the original encoded message
3
Of the following, _____________________ is not considered a factor exerting influence on the effectiveness of the coding-decoding process.
A)the extent to which the parties have shared mental models about the topic's content
B)the inexperience of the receiver in decoding messages
C)the experience level of the sender in communicating a message
D)the fact both parties are using similar "codebooks" to foster greater probability of using similar language and gestures
E)agreement on the channel choice
4
Which of the following is inaccurate when discussing email?
A)Email is not conducive for handling ambiguous situations.
B)Email users can become overloaded with information form daily email exchange.
C)Email is an effective medium for communicating emotions.
D)Email seems to reduce our politeness and respect for others.
E)Email is a poor medium for complex discussions or situations.
5
Mark and Adam are having a discussion about their upcoming performance evaluations. Mark has responded to the last four statements Adam made by nodding his head, waving his hand, or shrugging his shoulders. The form of communication Mark is most likely engaging in is _____________.
A)nonverbal communication
B)emotional contagion
C)grapevine usage
D)social networking
E)wikis
6
The automatic and unconscious tendency to mimic and synchronize one's own nonverbal behaviours with those of those people is known as
A)mimicry.
B)empathy.
C)emotional contagion.
D)communication.
E)nonverbal communication.
7
The team members of Surplus Bearings, Incorporated all agree that using computer-mediated communication is proving to be a strong contributing factor to the organization's increased production. This is most likely demonstrating _______________ over the communication channel chosen by the organization.
A)emotional contagion
B)media richness
C)persuasiveness
D)feedback
E)social acceptance
8
The data-carrying capacity of a medium is better known as _______________.
A)social acceptance
B)MBWA
C)media richness
D)wikis
E)medium enrichment
9
Alex is trying to change Becky's mind about the use of email between departments at their work. Becky feels strongly that email wastes valuable organizational time. Alex is attempting to convey to her how effective it can be to time management for the employees of the various departments. Alex is probably engaging in which of the following?
A)Emotional contagion
B)Grapevine usage
C)Persuasion
D)Noise
E)Biased communication
10
Of the following, which one would not be considered to be a barrier to communication?
A)Active listening
B)Noise
C)Imperfect perceptual processes
D)Use of jargon
E)Ambiguous language





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