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Multiple Choice Quiz
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1
The two main dimensions that underline the intentions of a person involved in a conflict are
A)cooperativeness and assertiveness
B)avoidance and ignorance
C)competition and aggression
D)compromise and collaboration
2
When team members lack trust in each other they are more likely to
A)take on additional tasks
B)reduce autonomy
C)increase monitoring
D)all of the above
3
In the nature of conflict dynamics, one of the following theories argues that conflict is inevitable and it is absolutely necessary for any unit to perform effectively. Please select the theory that best describes this argument
A)traditional view
B)relations view
C)systems view
D)none of the above
4
Intergroup behavior and outcomes are influenced by which of the following key elements
A)the nature of the task
B)the degree of required group interdependence
C)the groups time and goal orientations
D)all of the above
5
Research indicates that intergroup hostilities between teams can be reduced when
A)competition between employees increases
B)competition between employees decreases
C)a common enemy is introduced
D)a new goal is presented to attain
6
A common method used to reduce conflict and promote collaboration is
A)therapy
B)evaluation of goals
C)teambuilding
D)social intervention
7
When we negotiate the price of a car or a house we use which of the following negotiation situations
A)distributive
B)integrative
C)across-the-table
D)all of the above
8
Which of the following tactics are available to use in distributive bargaining?
A)a high initial offer
B)a demand for below one's target point
C)anchoring as price
D)all of the above
9
The five levels of conflict include all of the following except
A)intraorganizational
B)interpersonal
C)interorganizational
D)intragroup
10
When a fight breaks out between coworkers, it is an example of
A)horizontal conflict
B)line-staff conflict
C)vertical conflict
D)task-focused conflict
11
During the first phase of the socialization process individuals learn the conforming behaviors of
A)society at the expense of
B)generating internal conflicts directed against others
C)developing a self-identity composed of all of his/her positive reference groups
D)freely fulfilling their own drives and desires
E)clustering together when threatened or frustrated
12
Women are more attentive than men to relationships and therefore more inclined to compromise to protect the relationship.
A)True
B)False
13
Men are more likely than women to avoid conflict.
A)True
B)False
14
Inside organizations, there are many kinds of sources of power, including information and expertise.
A)True
B)False
15
Knowledge alone has the ability to overcome reactions that experience has built into our reflexes.
A)True
B)False
16
Competitive orientation implies winning at your own expense.
A)True
B)False





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