After completing this module, you should be able to

1. Describe the main characteristics of the human group.
2. Explain the basic elements and processes of small-group dynamics.
3. Identify the factors affecting the development and performance of groups.
4. Describe the role that the manager can play in facilitating the development and performance of a group.
5. Appreciate the effect of group cohesion on group performance.
6. Compare and contrast "the performance model" and "the emotional climate model" of small-group development.
7. Identify the developmental stages of groups.