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| 1 | |
The value of a knowledge worker is measured by: |
| | A) | The ability to use their thought processes to combine data and information with their own experiences to produce knowledge |
| | B) | Faster response times to support personnel and customers |
| | C) | Keeping up with the changing needs of the market |
| | D) | Direct bottom line benefits such as sales force automation |
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| 2 | |
The virtual office offers benefits to the firm including: |
| | A) | Telecommuters connected to their organization and their colleagues |
| | B) | Enable person-to-person audio/video capabilities |
| | C) | Continual creation and sharing of knowledge |
| | D) | Environments where people can have discussions, not just task-force meetings |
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| 3 | |
Tacit knowledge is considered to be subjective and involves: |
| | A) | that we experience but can't exactly put them in black and white |
| | B) | articulating a mental model and in turn creating new knowledge |
| | C) | formal data, specifications, manuals, and so forth |
| | D) | some form of socialization wherein the various workers, even customers and suppliers, are brought together |
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| 4 | |
There are several well established technologies and tool sets that can be used for developing a Knowledge Management system including:
case-based reasoning
decision support systems
expert systems
knowledge engineering
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| | A) | 1 and 3 |
| | B) | 2 and 3 |
| | C) | 2 and 4 |
| | D) | 1 and 4 |
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| 5 | |
Knowledge can provide a sustainable advantage to any business. However, a firm's competitors will eventually match the quality and price of their product or service. |
| | A) | True |
| | B) | False |
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| 6 | |
Organizations can harness the power of Knowledge Integration to streamline their own operations. |
| | A) | True |
| | B) | False |
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| 7 | |
The virtual shop floor is what you think and see as a typical organization carries out its business. |
| | A) | True |
| | B) | False |
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| 8 | |
Unlike the first generation KM in which technology provides all of the answers (turning us all into robots) second generation thinking is more inclusive of people, process and social interaction. |
| | A) | True |
| | B) | False |
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| 9 | |
As companies begin to realize that some of the most valuable knowledge originates in the informal groups of workers linked by a common set of practices, they are formally acknowledging the need for people who can facilitate knowledge-sharing. |
| | A) | True |
| | B) | False |
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| 10 | |
A knowledge worker is an asset that appreciates over time. Knowledge itself is more often a depreciating asset. |
| | A) | True |
| | B) | False |
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| 11 | |
Since explicit knowledge cannot be codified, it effectively remains the property of the knowledge worker. |
| | A) | True |
| | B) | False |
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| 12 | |
When knowledge workers leave the company, they still are ethically--and sometimes contractually--prohibited from sharing their knowledge with competitors. |
| | A) | True |
| | B) | False |
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