 | Learning Objectives
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After you have read this chapter, you should be able to:- Explain the functional view of an organization and describe each function.
- Describe the management levels and the informational needs for each level in an organization.
- Describe how information flows within an organization.
- Describe computer-based information systems.
- Distinguish among a transaction processing system, a management information system, a decision support system, and an executive support system.
- Distinguish between office automation systems and knowledge work systems.
- Explain the difference between data workers and knowledge workers.
- Define expert systems and knowledge bases.
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