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| 1 | |
The operations function is that part of every business organization that produces products and/or delivers services. |
| | A) | True |
| | B) | False |
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| 2 | |
A key goal of business organizations is to achieve a matching of supply and demand. |
| | A) | True |
| | B) | False |
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| 3 | |
Business processes are composed of a series of supplier/customer relationships. |
| | A) | True |
| | B) | False |
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| 4 | |
Although there are some basic differences between services and products that must be taken into account from a managerial standpoint, there are also many similarities between the two. |
| | A) | True |
| | B) | False |
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| 5 | |
A systems approach refers to the systems in an organization, such as its accounting system, transportation system, and the like. |
| | A) | True |
| | B) | False |
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| 6 | |
The operations and sales functions are line functions, and all other functions are support functions. |
| | A) | True |
| | B) | False |
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| 7 | |
All processes exhibit variation that must be managed. |
| | A) | True |
| | B) | False |
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| 8 | |
Sustainability refers to the ability of a firm to "keep its head above water." |
| | A) | True |
| | B) | False |
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| 9 | |
In the future, operations management will be less important because the economy is becoming more service oriented, and less manufacturing oriented. |
| | A) | True |
| | B) | False |
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| 10 | |
A supply chain consists of the trucks, ships, or trains that deliver supplies to companies. |
| | A) | True |
| | B) | False |
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| 11 | |
Managers rely on metrics to help them manage and control operations. |
| | A) | True |
| | B) | False |
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| 12 | |
Viewing decisions in the context of the "big picture" is a key element of this approach. |
| | A) | visual/graphic |
| | B) | tactical |
| | C) | ideal |
| | D) | systems |
| | E) | focused |
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| 13 | |
Measurements taken at various points in the transformation process for control purposes are called: |
| | A) | feedback |
| | B) | tracking signals |
| | C) | control charts |
| | D) | productivity measurement |
| | E) | cost control |
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| 14 | |
A key difference between the production of goods and the performance of services is: |
| | A) | Services generally can't be stored. |
| | B) | Manufacturing can be more labor intensive. |
| | C) | Service is less profitable than manufacturing. |
| | D) | Service work is more interesting than manufacturing work. |
| | E) | Service workers require less training than manufacturing workers. |
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| 15 | |
Operations Management includes all of these activities except: |
| | A) | Scheduling work. |
| | B) | Maintaining quality. |
| | C) | Assessing consumer wants and needs. |
| | D) | Managing the supply chain. |
| | E) | Managing inventories. |
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| 16 | |
Which type of variation is the result of a deliberate choice of a business? |
| | A) | seasonal |
| | B) | trend |
| | C) | assignable |
| | D) | variety |
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| 17 | |
The fact that improvements in a few key factors will have a major impact on operations is associated with this name: |
| | A) | Ford |
| | B) | Smith |
| | C) | Taylor |
| | D) | Pareto |
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| 18 | |
The "father of scientific management" was: |
| | A) | Gilbreth |
| | B) | Hawthorne |
| | C) | Taylor |
| | D) | Ford |
| | E) | Pareto |
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| 19 | |
The key to mass production was |
| | A) | automation |
| | B) | interchangeable parts |
| | C) | low-skilled workers |
| | D) | high demand for products |
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| 20 | |
Which one of these is not one of the ethical principles, or are they all principles? |
| | A) | rights |
| | B) | fairness |
| | C) | utilitarian |
| | D) | virtue |
| | E) | All are principles |
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| 21 | |
Which of the following is not true about the systems approach, or are all true? |
| | A) | Is almost always beneficial in decision making. |
| | B) | Emphasizes interrelationships among subsystems. |
| | C) | Helps to achieve efficiency within subsystems. |
| | D) | Is essential whenever something is being redesigned or improved. |
| | E) | All of the above are true. |
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| 22 | |
The Pareto phenomenon is best represented by which of these phrases? |
| | A) | Waste not, want not. |
| | B) | A stitch in time saves nine. |
| | C) | The few and the many. |
| | D) | Do it right the first time. |
| | E) | Optimize, optimize. |
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| 23 | |
The need for supply chain management is increasing for all of the following reasons except: |
| | A) | labor laws |
| | B) | transportation costs |
| | C) | competitive pressures |
| | D) | increased outsourcing |
| | E) | inventory management |
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| 24 | |
A key reason that companies resort to outsourcing is to: |
| | A) | reduce taxes |
| | B) | reduce costs |
| | C) | take advantage of supply chain management |
| | D) | improve space utilization |
| | E) | reduce dependence on foreign oil |
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| 25 | |
Which one of the following is not an element of supply chain management, or are they all elements? |
| | A) | Customers |
| | B) | Inventory |
| | C) | Location |
| | D) | Design |
| | E) | All are elements |
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