Introduction

Trends in Supply Chain Management

Global Supply Chains

ERP and Supply Chain Management

Ethics and the Supply Chain

Management Responsibilities

Strategic Responsibilities

Key Tactical and Operational Responsibilities

Procurement

Purchasing Interfaces

The Purchasing Cycle

Centralized versus Decentralized Purchasing

Ethics in Purchasing

E-Business

Supplier Management

Choosing Suppliers

Supplier Audits

Supplier Certification

Supplier Relationship Management

Supplier Partnerships

Strategic Partnering

Inventory Management

Order Fulfillment

Logistics

Movement within a Facility

Operations Tour: Wegmans’ Shipping System

Incoming and Outgoing Shipments

Tracking Goods: RFID

Evaluating Shipping Alternatives

3-PL

Creating an Effective Supply Chain

Managing Returns

Challenges

Strategy

Cases: MasterTag

B & L Inc.