(See related pages)
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| Channel | A server in a service system. |
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| Finite-source situation | The number of potential customers is limited. |
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| Infinite-source situation | Customer arrivals are unrestricted. |
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| Multiple-priority model | Customers are processed according to some measure of importance. |
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| Queue discipline | The order in which customers are processed. |
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| Queuing theory | Mathematical approach to the analysis of waiting lines. |