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Multiple Choice Quiz
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1
The importance of quality cannot be overstated; two key elements of every purchasing decision are price and quality.
A)True
B)False
2
Prevention costs are considered a cost of quality.
A)True
B)False
3
Warranties and rework are internal costs of quality.
A)True
B)False
4
Consistency is ability to provide the same level of good quality repeatedly.
A)True
B)False
5
ISO certification is a requirement of companies that operate in the U.S.
A)True
B)False
6
The term quality at the source refers to supplier quality.
A)True
B)False
7
It is important to tie six sigma projects to organizational strategy.
A)True
B)False
8
Lean/six sigma is an approach to quality that requires minimal (lean) resources to achieve results.
A)True
B)False
9
The term kaizen is associated with continuous improvement.
A)True
B)False
10
SERVQUAL is a tool used to assess service quality.
A)True
B)False
11
A Pareto analysis is based on that one or a few factors account for a disproportionate share of problems.
A)True
B)False
12
ISO 14000 relates to environmental standards.
A)True
B)False
13
Which one of these is a framework for problem solving and improvement activities?
A)ISO
B)PDSA
C)ROQ
D)SERVQUAL.
14
Which one of these is not considered a determinant of quality?
A)Customer surveys.
B)Ease of use.
C)Service after delivery.
D)Design.
E)Conformance to design.
15
The name is associated with the fishbone diagram is:
A)Deming
B)Crosby
C)Juran
D)Ishikawa
E)Taguchi
16
The letters ROQ relate to:
A)Assessing the financial return of investments in quality.
B)Evaluating defect rates in manufacturing processes.
C)Evaluating rates of improvement in service quality.
D)None of these.
17
Which person is credited with the development of control charts for quality?
A)Deming
B)Crosby
C)Juran
D)Ishikawa
E)Shewhart
18
The name is associated with the 14 points is:
A)Deming
B)Crosby
C)Juran
D)Ishikawa
E)Taguchi
19
The name associated with the phrase "Quality is Free" is:
A)Deming
B)Crosby
C)Juran
D)Ishikawa
E)Taguchi
20
Which name is associated with saying that quality is management's responsibility?
A)Deming
B)Crosby
C)Juran
D)Ishikawa
E)Taguchi
21
ISO 24700 is most closely related to:
A)carbon dioxide emissions
B)vendor-managed inventory
C)reused office equipment
D)part-time employees
22
Although closely associated with quality, this name is not on the list of quality gurus.
A)Deming
B)Shingo
C)Juran
D)Baldrige
E)Shewhart
23
The quality tool that plots the number of quality problems over time is:
A)Pareto diagram
B)Cause-and-effect diagram
C)Fishbone diagram.
D)Run chart.
E)Control chart.
24
The term visionary leadership is most closely related to:
A)Quality at the source.
B)Total Quality Management.
C)Baldrige core values and concepts.
D)Six sigma philosophy.





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