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| 1 | |
Teams: |
| | A) | are groups of people who have lunch together. |
| | B) | are individuals who work on the same manufacturing line. |
| | C) | typically provide superior customer service because they provide more breadth of knowledge and expertise to customers than individual "stars" can offer. |
| | D) | have members who are expected to work individually to finish the project at hand. |
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| 2 | |
Which of the following statements about teams is accurate? |
| | A) | Team members are held together by their interdependence and need for collaboration. |
| | B) | Teams require some form of communication. |
| | C) | Teams exist to fulfill some purpose. |
| | D) | All of the above are true. |
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| 3 | |
Teams organized around work processes that complete an entire piece of work requiring several interdependent tasks and have substantial autonomy over the execution of those tasks are: |
| | A) | self-directed teams. |
| | B) | advisory teams. |
| | C) | departmental teams. |
| | D) | virtual teams. |
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| 4 | |
Team members at Whole Foods are responsible for the entire processes in their areas, such as food preparation, display, inventory, and some purchasing. The team plans, organizes, and controls work activities with little or no direct involvement of someone with higher formal authority. Based upon this information, Whole Foods uses: |
| | A) | virtual teams. |
| | B) | skunkworks. |
| | C) | self-directed teams. |
| | D) | production teams. |
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| 5 | |
The team's effect on the organization, individual team members, and the team's existence is called team: |
| | A) | awareness. |
| | B) | effort. |
| | C) | robustness. |
| | D) | effectiveness. |
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| 6 | |
The extent to which team members must share common inputs to their individual tasks, need to interact while performing their work, or receive outcomes that are partly determined by the performance of others is called: |
| | A) | task effectiveness. |
| | B) | task interdependence. |
| | C) | task interaction. |
| | D) | team tasking. |
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| 7 | |
During this stage of the team development model people tend to be polite and will defer to the existing authority of a formal or informal leader. |
| | A) | storming |
| | B) | norming |
| | C) | performing |
| | D) | forming |
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| 8 | |
Norms develop because: |
| | A) | the boss requires each team to provide norms. |
| | B) | the company's revenues directly depend on norm formation. |
| | C) | government regulation specifies company norms. |
| | D) | people need to predict how others will act. |
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| 9 | |
A logical calculation that other team members will act appropriately because they face sanctions if their actions violate reasonable expectations is called: |
| | A) | sanctions-based trust. |
| | B) | knowledge-based trust. |
| | C) | calculus-based trust. |
| | D) | identification-based trust. |
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| 10 | |
Conflict that occurs when team members perceive that the conflict is in the task or problem rather than each other is called: |
| | A) | destructive conflict. |
| | B) | coordination conflict. |
| | C) | constructive conflict. |
| | D) | process conflict. |
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