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Multiple Choice Quiz
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1
The different activities involved in creating an organization's products and services are called:
A)operations.
B)productivity.
C)capitalism.
D)creative endeavors.
2
Which of the following is the likely outcome of managing operations efficiently and effectively?
A)Costs will go up.
B)The company will likely reach the efficiency frontier in their industry.
C)Products will become more similar.
D)The company will be unlikely to reach the efficiency frontier in their industry.
3
The production system of an organization refers to:
A)how the flow of work is configured.
B)the enterprise system software in use.
C)the people who make the product.
D)how the organization trains its employees on production equipment.
4
Consider a management-consulting firm. Each job undertaken may differ depending on the needs of the client, requiring the firm to develop a different service for each client. The production system most likely used in this situation would be:
A)a small batch system.
B)a large volume production system.
C)a job shop production system.
D)a continuous flow production system.
5
Firms that use __________ production systems charge higher prices to recoup their costs.
A)assembly-line
B)large batch
C)job shop
D)continuous flow
6
Learning effects were first documented in:
A)the aircraft industry during World War II.
B)the early classrooms of the late 1800s.
C)a lighting factory in New Hampshire.
D)1955 in the shipbuilding industry.
7
The extent to which assets are "working," generating income for the organization is referred to as asset:
A)completion.
B)generation.
C)income.
D)utilization.
8
Which of the following is a source of cost savings when a product is reliable?
A)decreased productivity
B)improved reputation
C)higher scrap and rework costs
D)higher warranty costs
9
Which of the following refers to inventory that enters a production process just as it is needed?
A)turnover inventory
B)just in time inventory
C)low quantity inventory
D)economic order inventory
10
Which of the following developed the TQM philosophy?
A)Joseph Juran
B)W. Edwards Deming
C)A.V. Feigenbaum
D)all of the above





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