| backchannel | An informal channel through which managers can collect important information.
|
 |
|
|
| balanced scorecard (BSC) | A control approach that suggest managers use several different financial and operational metrics to track performance and control an organization.
|
|
|
|
| bureaucratic control | Control through a formal system of written rules and procedures.
|
|
|
|
| control | The process through which managers regulate the activities of individuals and units.
|
|
|
|
| cultural control | Regulating behavior by socializing employees so that they internalize the values and assumptions of an organization and act in a manner that is consistent with them.
|
|
|
|
| incentives | A factor, monetary or nonmonetary, that motivates individuals to pursue a particular course of action; also, a device used to encourage and reward appropriate employee behavior.
|
|
|
|
| market controls | Regulating the behavior of individuals and units within an enterprise by setting up an internal market for some valuable resource such as capital.
|
|
|
|
| output controls | Setting goals for units or individuals to achieve and monitoring performance against those goals.
|
|
|
|
| peer control | Occurs when employees pressure others within their team or work group to perform up to or in excess of the expectations of the organization.
|
|
|
|
| performance ambiguity | A situation that occurs when the link between cause and effect is ambiguous.
|
|
|
|
| personal control | Making sure through personal inspection and direct supervision that individuals and units behave in a way that is consistent with the goals of an organization.
|
|
|
|
| self-control | Occurs when employees regulate their own behavior so that it is congruent with organizational goals.
|
|
|
|
| standard | A performance requirement that the organization is meant to attain on an ongoing basis.
|
|
|
|
| subgoal | An objective that, if achieved, helps an organization attain or exceed its major goals.
|