PART ONE
Management
CHAPTER ONE
Managers and Managing
CHAPTER TWO
The Evolution of Management Thought
CHAPTER THREE
Values, Attitudes, Emotions, and Culture: The Manager as a Person
PART TWO
The Environment of Management
CHAPTER FOUR
Ethics and Social Responsibility
CHAPTER FIVE
Managing Diverse Employees in a Multicultural Environment
CHAPTER SIX
Managing in the Global Environment
PART THREE
Decision Making, Planning, and Strategy
CHAPTER SEVEN
Decision Making, Learning, Creativity, and Entrepreneurship
CHAPTER EIGHT
The Manager as a Planner and Strategist
CHAPTER NINE
Value-Chain Management: Functional Strategies for Competitive Advantage
PART FOUR
Organizing and Controlling
CHAPTER TEN
Managing Organizational Structure and Culture
CHAPTER ELEVEN
Organizational Control and Change
CHAPTER TWELVE
Human Resource Management
PART FIVE
Leading Individuals and Groups
CHAPTER THIRTEEN
Motivation and Performance
CHAPTER FOURTEEN
Leadership
CHAPTER FIFTEEN
Effective Groups and Teams
PART SIX
Managing Critical Organizational Processes
CHAPTER SIXTEEN
Promoting Effective Communication
CHAPTER SEVENTEEN
Managing Conflict, Politics, and Negotiation
CHAPTER EIGHTEEN
Using Advanced Information Technology to Increase Performance
GLOSSARY
CREDITS
INDEX