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Organizational Behavior: Solutions for Management

Paul D. Sweeney, University of Central Florida
Dean B. McFarlin, University of Dayton

Organizing Perceptions and Avoiding Biases

Multiple Choice Quiz

Please answer all questions


1	Two mechanisms by which the perception process takes place include internal processes and _____________.
		A)	external influences
		B)	central tendencies
		C)	skill assessment
		D)	process intensity


2	External influences on perception include _____________.
		A)	self-disclosure
		B)	self-enhancing tactics
		C)	the halo effect
		D)	the figure-ground effect


3	George Garrett of Holshow Insurance frequently speaks of his personal friendship with the State Insurance Commissioner when he attends organizational meetings. George is demonstrating which direct attempt at shaping others' perceptions?
		A)	Self-presentation
		B)	Self-enhancing tactics
		C)	Audience extraction
		D)	Personal constructs


4	Which impression management method incorporates such areas as "brown nosing" and flattery?
		A)	Self-enhancing
		B)	Stereotypes
		C)	Other-enhancing
		D)	Personal constructs


5	Which of the following is suggested to help reduce unwanted impression management?
		A)	Rely on "gut instinct"
		B)	Reduction of ambiguity
		C)	Personal flexibility and adaptability
		D)	Outstanding perceptual skills


6	When Alex Morton's consulting firm developed an elaborate logo and name for the organization, it was engaging in a form of ____________.
		A)	business promotion
		B)	coercion
		C)	public relations
		D)	corporate impression management


7	Sometimes referred to as a self-fulfilling prophecy, ___________ is a process that recognizes our perceptions can impact the way we interact with others to the point we elicit behaviors that are in line with our own perceptions.
		A)	audience extraction
		B)	audience selectivity
		C)	personal constructs
		D)	halo effect


8	Which term refers to our own unique understanding of how the work world operates?
		A)	Audience selectivity
		B)	Culture clash
		C)	Personal constructs
		D)	Halo effects


9	Wanda Wall, the manager for Tax Troubles, Inc., generally supervises the 28 employees of her firm effectively. However, she consistently makes assumptions about certain employees such as they all prefer things like fried chicken because they are from the south. Which term is the most accurate descriptor of her behavior?
		A)	Gossip
		B)	Stereotyping
		C)	Slander
		D)	Personality


10	What can managers do to increase the accuracy of their perceptions?
		A)	Be more observing
		B)	Lower your profile
		C)	Recognize your own biases
		D)	All of the above


11	Whenever Gary Williams handles a situation that results in an erroneous or ineffective decision being made, he usually blames the other organizational members for supplying him with inaccurate information. This form of behavior is best identified as application of a(n) _______.
		A)	internal attribution
		B)	attribution theory of behavior
		C)	behavior management process
		D)	external attribution


12	What is a key piece of information that we gather about an employee's behavior when using behavior to assign cause?
		A)	The consistency of the behavior over time
		B)	The significance of the behavior in relation to everyone else
		C)	The impact the behavior will have on the work place
		D)	The cost anticipated to modify the employee's behavior over time


13	Which of the following is considered an attribution error?
		A)	The halo effect
		B)	Personal constructs
		C)	The actor-observer effect
		D)	All of the above


14	In a survey of 1,300 middle managers, ________ % ranked knowledge and effort as being the most important contributing factors to their achievement of success.
		A)	25
		B)	81
		C)	37
		D)	67.5


15	Which of the following is/are suggested to help combat biases and more effectively manage behavior?
		A)	Encourage subordinates to consider internal explanations for their own behaviors
		B)	Be aware that everyone has the tendency to take credit for success and avoid blame for failure
		C)	Try to do a full search for information
		D)	All of the above

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