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Chapter Objectives
Multiple Choice Quiz
Case Studies
Internet Exercises

Jacket
Foundations of Marketing
David Jobber, University of Bradford
John Fahy, University of Limerick

Customer Behaviour

Internet Exercises

1.

Dooyoo, is a website, where viewers can view the unbiased opinions of real consumers who have used a wide range of products and services.  Explore the website.

Visit:               www.dooyoo.com

http://www.consumer-reviews.net/

Questions:

A consumer would more likely use an opinion site such as dooyoo, for what types of products or services?

What was the last purchase, that you made, which involved an extensive decision process? What sources of information did you use?

Discuss when making a purchase decision, which sources of information do you use to reach a final decision and which source has the most impact on that decision.

What are the marketing implications, of these types of consumer reviews or organisational rating?

2.

Casio has produces a wide range of watches and electronically devices, such as calculators, digital diaries etc. Visit http://www.casio.co.uk/timepiece/gshock/ and explore Casio G-Shock website. 

Visit                http://www.casio.co.uk/timepiece/gshock/

Questions

What is the target market for Casio G-Shock watches?

From your analysis what are the key choice criteria when buying a watch?

How does Casio’s website facilitate the consumer decision process?