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| 1 | |
Approximately what proportion of information systems projects in the US were said to have succeeded by the 2009 Standish Group CHAOS report? |
| | A) | A fifth |
| | B) | A third |
| | C) | A quarter |
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| 2 | |
Which of the following correctly describes vapourware? |
| | A) | Software that is talked about but never released |
| | B) | Software that doesn’t work correctly when it is used |
| | C) | Software that users don’t want |
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| 3 | |
Which of the following is not an end user role? |
| | A) | A manager who uses a printed report output from a system in carrying out a task |
| | B) | A clerk who manually enters data into a computer system |
| | C) | A sales assistant who records data on a printed form to be input into a computer system |
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| 4 | |
Which of the following problems is not concerned with the usability of the system in question? |
| | A) | A computerised till system that requires shop assistants to enter a fictitious price for items that are actually free |
| | B) | A system where the same function key performs different actions on different screens |
| | C) | An error message that is meaningless to the typical user |
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| 5 | |
Which of the following statements is the best description of a functional system? |
| | A) | A system that was designed to meet a real business need |
| | B) | A system that was delivered on time and within budget |
| | C) | A system that carries out all the tasks that are needed by its users |
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| 6 | |
The first attempt to computerise the London Ambulance Service emergency despatch system was abandoned shortly after delivery in 1992 for which of the following reasons? |
| | A) | The emergency despatch operators did not like working with the new computerised map displays |
| | B) | The new system proved slower to despatch ambulances to emergencies than the previous manual method of operation |
| | C) | The new system was not delivered in time |
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| 7 | |
Which of the following is not a characteristic of the client role in relation to a development project? |
| | A) | A client has influence over whether a project is allowed to start |
| | B) | A client has the right to sack members of the project team for poor performance |
| | C) | A client has the power to stop a project after it has started |
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| 8 | |
Which of the following would not reasonably be considered a time-critical project? |
| | A) | A project that must be completed on time to meet legislative requirements |
| | B) | A project that must be completed quickly to give a business a competitive edge over its business rivals |
| | C) | A project whose schedule is running very late |
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| 9 | |
Which of the following best describes requirements drift? |
| | A) | Incremental changes to the requirements for the new system that occur as the project progresses |
| | B) | The demand from users for new functions to be added to a software system after delivery |
| | C) | A tendency for different members of a project team to interpret any given requirement in a different way |
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| 10 | |
Which of the following is not a cause of requirements drift? |
| | A) | Users may ask for more features to be included in the software as they learn more about what is available |
| | B) | Business needs can change during the course of the project due to external events |
| | C) | The systems developers may not be skilled in the particular techniques or programming languages that are being used to develop the software |
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| 11 | |
Which of the following best describes the need to maintain adequate documentation of the models produced during software development? |
| | A) | Other developers may need to understand the details of a piece of software, either in order to modify it, or to modify another part of the system that depends on it in some way |
| | B) | A project manager may need to assess the work output of developers so that the progress of the project can be monitored |
| | C) | A project manager may need to identify the developer who was responsible for designing or coding a part of the system so that he or she can be held accountable for any bugs or errors |
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| 12 | |
Which of the following is not a quality problem in software development? |
| | A) | User requirements are not identified correctly |
| | B) | Business needs change before the software can be delivered |
| | C) | There is no clear business reason to undertake the project |
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| 13 | |
Which of the following is not a productivity problem in software development? |
| | A) | The project is behind schedule and over-budget, but the software is still not complete |
| | B) | During the implementation stage, it proves difficult to integrate the different software components |
| | C) | The project is cancelled due to internal politics in the organization |
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| 14 | |
Which of the following is least likely to have a damaging impact on the usability of an information system? |
| | A) | The designers are working under considerable pressure and, to save time, decide that they will not demonstrate the prototype screens to users, as originally planned |
| | B) | The programmers are running behind schedule and, to save time, decide to reduce the amount of documentation that they will write within their code |
| | C) | The analysts believe that, since they have previously worked on a similar system for another company, there is no need to spend time on observing the way that users carry out their tasks |
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| 15 | |
Which of the following is not an important consideration when a company is trying to decide whether it should begin to do business on the Internet? |
| | A) | The design of the website |
| | B) | The possible need for internal reorganisation |
| | C) | The business aims that will be met |
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| 16 | |
Which of the following would be the least appropriate strategy when a project is stalled by an escalating workload of dealing with changes to the system requested by users? |
| | A) | Cancel the project |
| | B) | Increase the project budget |
| | C) | Limit the number of changes |
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| 17 | |
Which of the following best describes a stakeholder in relation to an information systems development project? |
| | A) | Someone who is likely to be affected in some way by the system or by the process of its development |
| | B) | Someone who stands to gain financially from the system |
| | C) | Someone whose job will change as a result of the introduction of the system |
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| 18 | |
Which of the following pieces of legislation has had least impact on information systems developers in the United Kingdom? |
| | A) | The Computer Misuse Act (1990). |
| | B) | The Freedom of Information Act (1997). |
| | C) | The Data Protection Act (1998). |
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| 19 | |
Which of the following is the best definition of ethics? |
| | A) | A set of rules that apply to members of a professional association and give instruction on how to behave in certain circumstances |
| | B) | A branch of philosophy that deals with the rightness or wrongness of human character and conduct |
| | C) | A collection of parables that illustrate the various dilemmas that can occur in daily life |
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| 20 | |
Which of the following is least likely to be considered as an ethical consequence of information systems development? |
| | A) | Some staff may lose their jobs due to the automation of certain tasks |
| | B) | A new operating system may make it easier for users to customise the appearance of their computer screen |
| | C) | A new computer system may make it possible to gather and store more detailed personal information about individuals |
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