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Paton, Operations Management
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Student Edition
Instructor Edition
Operations Management

Steve Paton, University of Strathclyde
Ben Clegg, Aston Business School
Juliana Hsuan, Copenhagen Business School
Alan Pilkington, Royal Holloway, University of London

ISBN: 0077126173
Copyright year: 2011

About the Authors



Dr Steve Paton, University of Strathclyde

Steve began his career as an engineer in the Aerospace industry before progressing through various Operations and Project Management roles until reaching executive level within the Defence industry. Steve has an MBA from Glasgow University and on gaining his PhD in the area of knowledge workers and the labour process from the University of Strathclyde; he entered academia and now works in the Strathclyde University, Department of Management where he teaches in the areas of Operations and Project Management on a range of courses including MBA. Steve’s main focus at present is in executive education and he manages a portfolio of corporate programs for the university. He has published in journals including the International Journal of Project Management, Journal of General Management and Journal of Knowledge Management and is also co-author of ‘Management: an Introduction’ by David Boddy published by Prentice Hall.

His current research interests include the management of intellectual labour, the profession of project management and high value operations.

Contact: steve.paton@strath.ac.uk

Dr Ben Clegg, Aston Business School

Ben has over 20 years experience in operations management. He holds a BSc (Hons.) in Management Science from Loughborough University, a PhD in Systems Engineering from De Montfort University and is a Chartered Engineer. He is a member of the Institute of Engineering and Technology (IET) and the Higher Education Academy (HEA) and is an active participant in the European Operations Management Association (EurOMA) and the Production and Operations Management Society (POMS). Ben joined Aston Business School in 2003 and previously taught at the University of Central England, EM Lyon Business School in France and was a visiting scholar at Stanford University’s Centre for Integrated Facilities Engineering, U.S.A. Prior to entering academia Ben undertook a university sponsorship and graduate apprenticeship with GEC in operations and project management, worked as a practicing manager in both the private and public sector and worked for a university start-up company. As well as teaching, Ben regularly consults and trains others in operations management and has won awards for his teaching and research.

Dr Clegg has contributed towards many books and has published in leading journals such as the International Journal of Operations and Production Management, International Journal of Production Research, International Journal of Production Economics and the IEEE Systems, Management and Cybernetics. He reviews for the International Journal of Productivity and Performance Measurement, the Journal of Manufacturing Technology Management and the Information Resource Management Association. His latest book is Sustainable Supplier Management in the Automobile Industry and he has also produced a government sponsored report The Ten Myths of Manufacturing. Ben’s interests include process improvement, strategic thinking for operations management and improvement methodologies.

Contact: b.t.clegg@aston.co.uk

Dr Juliana Hsuan, Copenhagen Business School

Juliana is an Associate Professor of Operations Management at the Copenhagen Business School (CBS), Denmark. She obtained her PhD in operations management from CBS and Licentiate of Science degree in logistics from the Helsinki School of Economics, Finland. She worked as an automotive electrical design engineer and executive trainee (with Motorola in the U.S.A) before joining academia. She serves as an officer for INFORMS (Institute for Operations Research and the Management Sciences) — Technology Management Section, as a member of the board of EurOMA (European Operations Management Association), and as a faculty member of CEMS (Community of European Management Schools and International Companies) — Logistics Group. Her research has been published in well respected journals such as Decision Sciences, Journal of Product Innovation Management, IEEE Transactions on Engineering Management, Production Planning & Control, Technovation, R&D Management and Supply Chain Management: an International Journal among others. Her teaching and research interests include product and service design, supply chain management, modularisation strategies, and portfolio management of R&D projects.

Contact: jh.om@cbs.dk

Dr Alan Pilkington, Royal Holloway

Alan Pilkington is a Senior Lecturer in Operations and Technology Management at the School of Management, Royal Holloway, University of London. He holds a B.Eng. (Hons.) degree in Engineering from Leicester Polytechnic University and a PhD in Manufacturing Strategy from Aston University. Prior to his time in academia, he spent six years as a manger for a UK automobile producer working on introducing new manufacturing systems and on joint venture projects with Japanese car makers.

Dr Pilkington is Chair of the IEEE Technology Management Society, a Senior Member of the IEEE, and member of the IET, European Operations Management Association, and Production and Operations Management Society. He has published many articles in the Journal of Operations Management, California Management Review; Technovation; and International Journal of Operations and Production Management. His most recent book, Transforming Rover: Renewal against the Odds, 1981-1994, looks at the rise and decline of the UK car industry. His current research involves patent analysis techniques to explore inventor and technology networks in the fuel cell industry; analysing bibliometric data to define emerging research streams; and the adoption of process improvement methodologies for strategic advantage.

Contact: a.pilkington@rhul.ac.uk


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