• A balanced approach to services versus manufacturing content as well as a balanced approach between qualitative and quantitative coverage
• Plentiful worked examples and assessment material give students the opportunity to practise key concepts and techniques
• Over 60 cases from Europe and around the world including Airbus, iPod, Carlsberg, Primark, Disney, Singapore Airlines, Wimbledon and many more!
• ‘Critical perspective sections’ encourage critical thinking through alternative ways of analysing theory
• Emphasis on Globalisation, Business Integration and Corporate Social Responsibility (CSR) to illustrate how the world of operations management is changing
• Superior supplements package – packed with a wealth of additional online material including video content from well known industries such as British Airways and TNT Post UK bring the subject to life and additional assessment platforms and practise resources aid learning

More features include:

• Chapter Opening Case studies: Each chapter begins with an opening case study introducing the key topics that follow in an engaging way for students. In many instances, real company examples will be discussed and highlighted in these sections.
• Figures and Tables: This text makes extensive use of data, and presents them in various figures and tables. Explanations in the narrative, worked examples and end-of-chapter problems will refer to many of these exhibits.
• Worked Examples: Separate worked examples are integrated throughout the chapters. Each worked example illustrates an intuitive way to solve either qualitative or quantitative problems in a step-by-step format.
• Short Case Studies: Located throughout the chapters are short case examples strategically placed to demonstrate how the key theories and issues discussed translate into the real world.
• Contemporary Thinking Questions: These sections of text introduce and bring to the fore the latest academic thinking on a particular topic.
• Stop and Think Questions: Students are invited at regular intervals to ‘stop and think’ about a particular concept or issue through these reflective questions, encouraging them to apply their own ideas and analysis, thus promoting critical thinking and reinforcing concepts.
• End of Chapter Questions: These are separated into three assessment sections: Review Questions, Discussion Questions and Problem Questions. Each section enables either independent and/or group learning with plentiful opportunities to practice concepts and ensure understanding of key topics; and, where relevant, reinforce qualitative or quantitative material and methods.