Operations Management Information Center: Table of Contents


		Book Preface About the Authors Feature Summary Sample Chapter Table of Contents



	Student Edition
	Instructor Edition

Operations Management

Steve Paton, University of Strathclyde
Ben Clegg, Aston Business School
Juliana Hsuan, Copenhagen Business School
Alan Pilkington, Royal Holloway, University of London

ISBN: 0077126173
Copyright year: 2011

Introduction

Part 1: Directing

1. Business strategy and customer orientation

2. Operations strategy

3. Innovation

Part 2: Designing

4. Designing Supplier Relationships

5. Product and service design

6. Process design

Part 3: Managing

7. Capacity planning and management

8. Supply chain and supply relationship management

9. Inventory planning and management

10. Lean operations and Just in Time (JIT)

11. Project management

Part 4: Improving

12. Performance Management

13. Quality management

14. Future directions in operations management

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