Preface

Part 1: THE ADMINISTRATIVE MEDICAL ASSISTANT’S CAREER

Chapter 1: The Administrative Medical Assistant

Chapter 2: Medical Ethics, Law, and Compliance

Part 2: ADMINISTRATIVE RESPONSIBILITIES

Chapter 3: Office Communications: An Overview of Verbal and Written Communication

Chapter 4: Office Communications: Phone, Scheduling, and Mail

Chapter 5: Managing Health Information

Simulation 1

Chapter 6: Office Management

Part 3: PRACTICE FINANCIALS

Chapter 7: Insurance and Coding

Chapter 8: Billing, Reimbursement, and Collections

Chapter 9: Practice Finances

Simulation 2

Part 4: PREPARING FOR EMPLOYMENT

Chapter 10: Preparing for Employment in the Medical Office

Appendix A: Introduction to Medisoft^®

Appendix B: Transcription Guidelines (Available at www.mhhe.com/bayes8e and www.mcgrawhillcreate.com)

Appendix C: ICD-9-CM Information (Available at www.mhhe.com/bayes8e and www.mcgrawhillcreate.com)

Glossary

Bibliography

Index

Working Papers