After studying this chapter, you should be able to:
Explain why strategic human resource management can help an organization gain a competitive advantage. [LO 12-1]
Describe the steps managers take to recruit and select organizational members. [LO 12-2]
Discuss the training and development options that ensure organizational members can effectively perform their jobs. [LO 12-3]
Explain why performance appraisal and feedback are such crucial activities, and list the choices managers must make in designing effective performance appraisal and feedback procedures. [LO 12-4]
Explain the issues managers face in determining levels of pay and benefits. [LO 12-5]
Understand the role that labor relations play in the effective management of human resources. [LO 12-6]
