 |
| 1 | |
Which of the following is most likely to be a nonprogrammed decision for an organization? |
| | A) | Ordering materials and supplies |
| | B) | Maintaining levels of inventory |
| | C) | Paying bills to suppliers and distributors |
| | D) | Hiring new employees |
| | E) | Investing in a new technology |
|
|
|
| 2 | |
Which of the following is an assumption on which the classical model of decision making is based? |
| | A) | Human decision-making capabilities are bounded by people’s cognitive limitations. |
| | B) | Decision makers have access to all the information they need to make the optimum decision. |
| | C) | When uncertainty exists, the probabilities of alternative outcomes cannot be determined and future outcomes are unknown. |
| | D) | The full range of decision-making alternatives is unknowable in most situations. |
| | E) | The amount of information available is so vast that it is difficult for a decision maker to evaluate it all before making a decision. |
|
|
|
| 3 | |
Regarding decision making, when the number of alternatives a manager must identify is so great and the amount of information so vast that it is difficult for the manager to even come close to evaluating it all before making a decision, this describes ___. |
| | A) | devil’s advocacy |
| | B) | groupthink |
| | C) | intuition |
| | D) | bounded rationality |
| | E) | satisficing |
|
|
|
| 4 | |
Which of the following is the best example of groupthink? |
| | A) | Nathan allows Timothy to take charge of the project because he has the most prior experience in the field. |
| | B) | Julia objected to Becca’s suggestion because she thought that it was not practical for the company. |
| | C) | Asher goes along with his manager’s suggestion even though he thinks it’s wrong because the rest of the team agreed with it. |
| | D) | Cassia and Jesse plan out a joint strategy before a meeting in order to gain leverage over other team members. |
| | E) | Hannah disagrees with the marketing plan her team comes up with, but her manager proves to her that it is the best one. |
|
|
|
| 5 | |
Jean is part of the product development team at Manic Toys. At a product development session, her team leader tells her to be the devil’s advocate. This means that Jean must: |
| | A) | defend the product against competitors’ products at all costs. |
| | B) | criticize the ideas her team comes up with. |
| | C) | put forward ideas that are illegal or unethical. |
| | D) | come up with ideas to sell the product in a new market. |
| | E) | secure maximum resources for the product in the company’s product line. |
|
|
|
| 6 | |
According to Peter Senge, for organizational learning to occur, top managers must: |
| | A) | emphasize team responses to situations instead of allowing employees to develop personal mastery. |
| | B) | minimize the need for experimentation within the organization. |
| | C) | discourage systems thinking within the organization. |
| | D) | recognize the effects of one level of learning on another. |
| | E) | emphasize individual learning over team learning in the organization. |
|
|
|
| 7 | |
Which among the following statements is true of brainstorming? |
| | A) | Group members do not meet face-to-face, but operate in writing. |
| | B) | The alternatives are selected immediately without debating its pros and cons. |
| | C) | Group members are allowed to criticize and evaluate alternatives as they are being described. |
| | D) | Group members are encouraged to “piggyback” on each other’s’ suggestions. |
| | E) | As each alternative is described, judgments are made. |
|
|
|
| 8 | |
When group members cannot simultaneously make sense of all the alternatives being generated, think up additional alternatives, and remember what they were thinking during a brainstorming session, _____ occurs. |
| | A) | production blocking |
| | B) | groupthink |
| | C) | skunkworks |
| | D) | counter productivity |
| | E) | product assimilation |
|
|
|
| 9 | |
The decision-making process in which group members do not meet face-to-face but respond in writing to questions posed by the group leader is known as: |
| | A) | the nominal group technique. |
| | B) | brainstorming. |
| | C) | production blocking. |
| | D) | the Delphi technique. |
| | E) | skunkworks. |
|
|
|
| 10 | |
Which of the following best describes a project champion? |
| | A) | An individual who pursues initiatives and opportunities to address social problems and needs in order to improve society and well-being |
| | B) | An individual who makes all of the planning, organizing, leading, and controlling decisions necessary to start new business ventures |
| | C) | A manager who takes ownership of a product and provides the leadership and vision that take a product from the idea stage to the final customer |
| | D) | A manager who critiques and challenges the way the group evaluated projects and chose one over the others |
| | E) | A manager who analyzes the strengths of competing products in order to improve the company’s product |
|
|
.