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| 1 | |
The process that is not a part of the supply chain process is: |
| | A) | Planning |
| | B) | Making |
| | C) | Sourcing |
| | D) | Servicing |
| | E) | Delivering |
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| 2 | |
Differences between products and services are:- Product innovations can be patented but service innovations cannot be patented.
- Service may be inventoried while product cannot be.
- All products are useful, while all services are not useful.
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| | A) | I only |
| | B) | I and III only |
| | C) | II and III only |
| | D) | I, II and III |
| | E) | I and II only |
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| 3 | |
Operations and SC processes generally involve:- Planning and sourcing
- Championing by top management
- Making, delivering and returning
- Operational planning and control
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| | A) | II only |
| | B) | I and III only |
| | C) | I, II, and III |
| | D) | I, II, and IV |
| | E) | II and IV only |
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| 4 | |
The radical change paradigm, introduced by Michael Hammer and major consulting firms, is referred to as: |
| | A) | Total quality management |
| | B) | Synchronous manufacturing |
| | C) | Electronic enterprise |
| | D) | Manufacturing strategy paradigm |
| | E) | Business process reengineering |
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| 5 | |
The most appropriate definition for Product-Service bundling is |
| | A) | Have to buy the product to get the service |
| | B) | Have to buy the service to get the product |
| | C) | A and B |
| | D) | Building service activities into product offerings to create additional value |
| | E) | Building product and services together to increase price |
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| 6 | |
Current issues in operations management include: |
| | A) | coordinating mutually supportive but separate organizations |
| | B) | management of global supplier, production and distribution networks |
| | C) | managing customer touch points |
| | D) | only A and B |
| | E) | only B and C |
| | F) | A, B, and C |
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| 7 | |
Goods-Service continuum is best described as follows: |
| | A) | pure goods – pure service - core goods - core service |
| | B) | goods – goods service bundle - service |
| | C) | core goods - pure goods - pure service – core service |
| | D) | pure goods - core goods - core service – pure service |
| | E) | service – service and product bundle - goods |
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| 8 | |
___________ means doing the right things to create the most benefit for the company. |
| | A) | Efficiency |
| | B) | Effectiveness |
| | C) | Value |
| | D) | Productivity |
| | E) | None of the above |
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| 9 | |
Efficiently scheduling material and labor is an example of ______ decisions. |
| | A) | strategic |
| | B) | tactical |
| | C) | operational |
| | D) | short-term |
| | E) | None of the above. |
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| 10 | |
Careers in operations and supply chain management include all of the following except: |
| | A) | Call center manager |
| | B) | Quality control manager |
| | C) | Plant manager |
| | D) | Business analyst |
| | E) | Production control analyst |
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