(See related pages)
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| Arrival rate | The expected number of customers that arrive each period. |
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| Exponential distribution | A probability distribution associated with the time between arrivals. |
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| Poisson distribution | Probability distribution for the number of arrivals during each time period. |
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| Queues | A line of waiting persons, jobs, things, or the like. |
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| Queuing system | A process where customers wait in line for service. |
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| Service rate | The number of customers a server can handle during a given time period. |